Manage Your Library Account by Text Message with Shoutbomb

What is Shoutbomb?

Shoutbomb is a service that helps you manage your library account via text messages – including renewals.

We’ll text you:

Holds now available
Overdue notifications
Items due soon notifications
And you can even Renew eligible items via text

What do you need?

Any mobile phone and wireless service that can send text messages to an e-mail address. (It does NOT have to be a “smart” phone.)
Your library card barcode & PIN

Using Shoutbomb

Sign up via mobile phone:

Send a text message to the e-mail address:
linc@shoutbomb.com
In the body of the text type: sign-up and then send the message.
Reply to the messages from Shoutbomb, with your card number and PIN when prompted.

If you prefer not to provide your e-mail, type NONE instead of your e-mail address when prompted.

Get started online:

That’s it! You’ll start seeing messages about your library account from Shoutbomb. Reply to the messages as prompted, or use the commands below.

Basic commands:

Use these to respond to any text from Shoutbomb or begin a text to: linc@shoutbomb.com

QUIT - To stop receiving text messages
ADDCARD - To add additional cards to your text message account
DROPCARD - To remove a card
IOWEU – To see the amount of current fees/fines
RESEND - To get the last message again
SWITCHPHONE - Use if you get a new phone number or new provider

Your messages from Shoutbomb will prompt you to respond with optional commands including:
HL: Get a list of holds that are ready for pick up
OL: Get a list of overdue items
RL: Get a list of items you can renew
RA: Renew all eligible items

A text only will be sent to you when activity on your account triggers a message.

You also may Text a Librarian –

Information Services:

Dial 66746
Type AskSTC and your question

Youth Services:

Dial 66746
Type AskMeSC and your question

The Library does not charge a fee but your mobile service provider’s regular text messaging rates will apply.

Rev 5/2013