Ask a Librarian

The St. Charles Public Library has implemented an Instant Message (IM) reference service called Ask a Librarian to better serve our patrons.

• Find the Ask a Librarian service on the right side of some St. Charles Public Library web pages.
• Ask a Librarian is totally free.
• No need to sign-up or register.

To Use Ask a Librarian:

• Type a question in the lower box (circled in red) and press enter.
• Make sure the librarian is online by observing the red or green indicator (circled in blue).
  Green = Librarian online.
  Red = Librarian not online.
  When the librarian is not online: text, email, or call us at 630-584-0076 ext 1.
• We will answer your query as soon as possible.  Our responses will appear in the upper box (circled in green).
• To chat with us while using other web pages/sites, click the Pop Out option (circled in orange).
• Note: If you leave your chat page you will lose your chat history with the librarian and you’ll have to begin a new chat.

You may still use these screen names to IM us:
Reference librarians use these screen names: AOL kewllib Yahoo!  kewl_lib MSN kewl_lib	ASK ME reference librarians use these screen names: AOL StCPLASKME Yahoo!  StCPL_ASKME MSN StCPL_askme (for preschool children, elementary and middle school students)

See other ways to Ask Us.