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Ask a Librarian

Chat online! The St. Charles Public Library has implemented an Instant Message (IM) reference service called Ask a Librarian to better serve our patrons.

  • Find the Ask a Librarian service on the right side of some St. Charles Public Library web pages.
  • Ask a Librarian is totally free.
  • No need to sign-up or register.

To Use Ask a Librarian:

  • Example of Ask a LibrarianType a question in the lower box (circled in red) and press enter.
  • Make sure the librarian is online by observing the red or green indicator (circled in blue).
    onGreen = Librarian online.
    onRed = Librarian not online.
    When the librarian is not online: textemail, or call us at 630-584-0076 ext 1.
  • We will answer your query as soon as possible.  Our responses will appear in the upper box (circled in green).
  • To chat with us while using other web pages/sites, click the Pop Out option (circled in orange).
  • Note: If you leave your chat page you will lose your chat history with the librarian and you’ll have to begin a new chat.

You may still use these screen names to IM us:

Reference librarians use these screen names:
AOL
AOL
kewllib
Yahoo!
Yahoo! 
kewl_lib
MSN
MSN
kewl_lib
ASK ME reference librarians use these screen names:
AOL
AOL
StCPLASKME
Yahoo!
Yahoo! 
StCPL_ASKME
MSN
MSN
StCPL_askme

(for preschool children, elementary and middle school students)

See other ways to Ask Us.

 

©2012, One South 6th Ave, St Charles, IL 60174 • www.stcharleslibrary.org

 
Information Services
Ask Us!630-584-0076 x1
Ask Us!


When Ask a Librarian is offline, please email your question.


RELATED LINKS

• Reference email
• Online Research
Youth Services
• ASK ME email
• Online Resources for Students
• Internet Links
 
 
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