One South 6th Ave., St. Charles, IL 60174
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Using Your Card

Frequently Asked Questions About Getting and Using a Library Card

Q: Can I use my card at other libraries?

You are eligible to use your library card at any of the nine member libraries in the LINC consortium. You also may use your card at any library in Illinois that participates in reciprocal borrowing.

Q: What do I do if I lose my library card?

Please report a lost or stolen card immediately so you will not be held responsible for any items checked out on your card. Apply for a new card in person upon presentation of identification. 

Q: What is my PIN?

A PIN is a Personal Identification Number that provides additional confidentiality for your library account. You must type in your PIN to place holds or view your library account. All library users start out with the same PIN of "CHANGEME". We encourage you to change your PIN to one known only to you for greater confidentiality.

Q: Where are your book drops?

The Library has a 24 -hour drive-up book return located at the front of the building.  We also offer remote book returns at these locations:

Remote Book Drops:

For your convenience, remote book drops may be found at four locations.

Items returned in the bookdrop after the Library closes will be checked in the next business day. All items in the bookdrop at the start of the day will be checked in with the previous day's date.

Q: How does the Library notify me about materials?

Library patrons are notified by email. Overdue notices will be generated by computer at the following intervals after the due date: 8 days, 18 days, and 35 days (billing notice). After 49 days, overdues are turned over to the Library’s materials recovery service, a credit reporting agency.