The St. Charles Public Library is a place for all residents
and taxpayers of the Library District that is dedicated
to open and equal access to information; independent
learning; the joys of reading; the building of a
sense of community; and the promotion of cultural
In order to achieve our mission:
A. We will provide a well-qualified,
knowledgeable, and service-oriented staff who receive
and meet established competencies.
B. We will provide information services, programs and
a collection of sufficient scope and depth to meet current
and anticipated needs of the community.
C. We will house the collection, services and programs
in first-rate facilities that are planned to meet the
needs of a growing and diverse community.
D. We will ensure community awareness and use of these
E. We will partner with other community organizations
to strengthen services, programs and resources.
I. QUALITY OF SERVICE
A. Provide and maintain high quality
1. Enhance NetLibrary electronic books.
a. Add new titles.
b. Explore more effective ways to link to our catalog
c. Encourage use through an expanded publicity
2. Create a one-search or cross-database search
capability for Library resources such as catalog
3. Purchase more titles and more duplicate copies
of in-demand and popular works.
4. Expand popular DVD and CD collections. Allocate
additional funding for more titles and purchase
5. Place limit on DVD checkout until collection is larger. Limit to be
6. Expand sign language collections.
7. Highlight the collection with more displays and features on the website.
8. Increase awareness of Literacy Volunteers of American (LVA) collection.
9. Purchase more Latin music audio.
10. Reconsider textbook policy.
11. Ensure easy access to collection through quality cataloging and processing.
12. Continue digitizing materials of local interest, such as directories
13. Continue regular, periodic evaluation of collection.
14. Continue regular maintenance of collection through weeding and repairs.
15. Consider separate selectors for different AV types.
16. Consider acquiring educational learning games for
small and large motor skills
Consider expanding resources for early childhood educators in Youth and Adult
1. Offer more genealogy electronic reference resources.
2. Purchase more Spanish language audio books.
3. Consider acquiring a basic Spanish reference collection.
1. Begin a popular Spanish fiction collection.
2. Expand resources in Spanish from board books through non-fiction, print
B. Attract and retain a highly qualified staff.
1. Encourage every staff member to be aware
of daily activities in the building.
2. Hire/promote Spanish language competency among
staff, especially public service staff.
3. Continue to encourage communication among Departments and foster
4. Continue to provide pleasant and comfortable staff work environments.
Offer more interactive/workshop training that is focused on and directly tied
Encourage staff to obtain further education if position requires or opportunities
for advancement exist.
C. Provide a user-friendly environment.
1. Update initial phone message (e.g., less information
to begin with, not more than 3 choices).
2. Enable patrons to be more self-sufficient in locating materials.
- Prepare bookmark explaining call designations and locations in the
3. Maintain comfortable, inviting and sufficient seating.
4. Consider Information Desk/Receptionist in prominent location as
first point of contact.
5. Consider allowing patrons to bring covered drinks into Library.
6. Consider leaving all study room doors unlocked.
1. Provide simple, concise, accurate directional signage in all areas, with
special attention to foreign language and Literacy Volunteers of America
2. Evaluate self-checkout station use and location. Consider moving them to
a place where it will get more use (e.g., closer to circulation desk or in
lounge area so patrons standing in line may notice and use it.) Research use
studies and success stories.
3. Review use patterns, demands at YS circulation desk. Consider staffing with
two people at all times.
4. Offer comfortable seating in a quiet area (west of Tech Center).
5. Provide more YS public computer catalogs.
6. Consider having phone answered by a person and routed accordingly.
7. Consider additional copy machines, (e.g., color also in Adult and upgraded
B&W near circulation desk; or public copier center.) All public copy machines
should be the same.
8. Consider more comfortable chairs in the meeting room.
9. Consider fourth computer at Adult circulation desk.
Consider a coffee/refreshment area as space becomes available.
D. Provide information, community education and training.
1. Evaluate and consider expanding 24/7 reference
service to be a true round the clock service
in cooperation with other libraries or networks.
2. Offer specialized computer orientations such as: investment, travel
and health information; email; digital pictures.
3. Provide ongoing formal and informal patron training in use of iBistro
(e.g., ability to access their records and place reserves.)
4. Continue to offer computer training directed at seniors. Investigate
cooperation with Park District in relation to their new senior center.
5. Continue to increase Readers Services hours as necessary.
6. Consider offering Library brochure in Spanish.
1. Improve local database and search capabilities for our local digitized materials
currently with Illinois Digital Archive (IDA).
2. Increase specialized computer orientations.
E. Maintain and continuously
1. Add more computer catalogs and computers.
2. Consider computer stations with educational
games for preschool children.
F. Provide for new technology as affordable/usable.
1. Evaluate use of new technology by patrons.
2. Explore wireless Internet access for patron
use throughout building with their laptops or
Consider self-check-in stations (RFID technology).
A. Acquire and allocate funds in best
possible manner to achieve goals and objectives.
1. Continue to utilize grants as often as possible.
2. Continue to monitor relationships amount
B. Respond to legislative mandates.
C. Maintain mutually beneficial relations with other
(Friends of the St. Charles Library and the Library
D. Maintain mutually beneficial relationships with
other units of local government
Continue to work closely with schools to be aware of
current topics for school projects. Work
in partnership with schools to facilitate use of the
Library as a research
tool for local students.
A. Provide more convenient access
to services throughout the district.
Better advertise existing book drop locations.
Install more book drops as need indicates (e.g., consider
high school locations).
B. Respond to changing demographics.
Consider working with Literacy Volunteers of America
(LVA) to serve as clearinghouse for Spanish
C. Investigate serving unserved areas and non-users.
1. Examine expanding District to include all schools
in Community Unit School District 303.
2. Examine ways to communicate accurate information to non-residents.
Consider bookmobile service, branch or remote storefront to provide accessible
service to patrons on northwest and west sides of the District.
A. Refine & enhance current marketing
efforts (target market).
1. Target information to individuals, businesses,
clubs and organizations.
2. Market more to north and northwest areas of
District. Utilize circulation, registration and
demographic information to target areas of low
3. Better publicize homebound services for temporary situations, (e.g.,
4. Utilize service agencies such as Salvation Army and food pantry for
5. Consider changing size and format of Info to Go. Consider shortening
articles or length of publication, with consideration of shorter versions
such as postcards
or flyers. Short and simple is more readable.
6. Consider sending Library information packets to all new residents (the
Library already sends a welcome letter to all new City utility residents
packets via the Welcome Wagon).
1. Explore modest cable marketing program, focusing ads to specific programming.
2. Consider hosting a fair to feature community resources at the Library (health,
social, special needs, etc.).
Consider enhancing Info to Go – possibly changing frequency from quarterly
B. Maintain mutually beneficial relationships with community
service organizations and businesses.
1. Encourage staff to participate in community
events by reminding staff to check notices
posted in Library.
2. Consider regular targeted mailing to businesses (e.g., via Chamber
fax service) with lists of new/most used/top 10/ etc. business materials.
C. Enhance contemporary relevance.
In addition to goals stated elsewhere:
Serve as a meeting location for Home School parents;
host annual open house.
Expand staff knowledge of special needs resources in the community
Provide literature-based programs and cultural events.
Provide additional preschool story times; consider
weekends and evenings.
1. Consider offering program registration online and email reminders of programs.
2. Consider offering orientation to Library services with Spanish translator.
Consider offering same program more than once to accommodate growing demand
and limited meeting room capacity.
C. Provide access to services beyond Library walls.
1. Investigate providing lists of Library Resources
at Park District and other units of government.
2. Continue adding Spanish language web links to the Internet Quick Reference
Explore the possibility of acquiring a second vehicle to serve as a “Program
A. Maintain safe, clean and accessible
1. Continue to address air quality of building.
Evaluate amount of fumes that enter building
through air intakes.
2. Select better DVD storage/display units.
3. Reconsider installing walkway along 6th Avenue
1. Consider Library map to hand out to patrons or directory in lobby.
2. Consider moving reference desk closer to entrance.
Consider drive-through for pick up of materials.
B. Continue to address parking needs.
Consider to continue acquiring adjacent property
as it is available.
C. Continue to maintain physical plant.
Implement Major Systems Maintenance/Replacement
D. Use existing space efficiently.
Weed periodicals collections and shift reference
materials before proceeding with rearrangement
of Adult area.
Examine Youth Services bathroom issue to eliminate need for circulation staff
Consider taller shelving for the Young Adult area to accommodate more materials
in the same space, or expand into the study area with additional shelving.
E. Explore needs for additional space (space limitations).
1. Begin to explore facility space expansion:
need for a larger building/additional building. Explore
methods to expand floor space with consideration given
the following areas.
a. Consider centralized circulation.
b. Consider expanded building that addresses storage needs.
c. Consider expanding Technology Center capacity.
d. Examine YS floor plan to consider separation of reference/quiet area from
e. Examine addition of study rooms in Youth Services.
f. In any extensive remodeling of present facility, consider putting elevator
to mezzanine closer to main entrance.
1. Improve Reference /Outreach Workroom
to provide adequate staff workspace.
2. Consider updating phone system.